General business conditions
Rental of MT WOLF electric bikes
Effective from 20/07/2026
1. Operator and contact details
Operator and lessor:
stavkom s. r. o.
Komenského 19, 036 01 Martin, Slovak Republic
ID number: 55 557 872
Tax ID: 2122034453
VAT ID: SK2122034453
registered in the Commercial Register of the District Court of Žilina, section Sro, insert no. 82649/L
Operation and address for personal exercise of rights:
MT WOLF – E-bike rental
Turčianske Kľačany 288
038 61 Turčianske Kľačany
Website: https://mtwolf.sk
Email: info.mtwolf@gmail.com
Telephone: +421 909 160 221
MT WOLF is a trade mark operated by the company stavkom s. r. o. (hereinafter referred to as "lessor"). The person who orders or takes over the e-bike is hereinafter referred to as the "renter". If the lessee is not acting in the framework of a business activity or profession, he is also a consumer.
2. Scope of business conditions
2.1 These general terms and conditions (hereinafter referred to as "GTC") govern the reservation, conclusion and performance of the e-bike and accessories rental contract, payment and cancellation conditions, rules for using the e-bike, liability for damage, complaints and the method of resolving consumer disputes.
2.2 GTC are part of every rental agreement. For a specific reservation, the GTC wording valid at the time of its creation will be used. The special conditions expressly agreed in the booking confirmation take precedence over the General Terms and Conditions, but may not limit the legal rights of the consumer.
2.3 The tenant can be a person older than 18 years or a legal entity. A person under the age of 18 can only use the e-bike with the consent and under the responsibility of an adult who is the renter and in compliance with the rules of the road and the instructions of the renter.
3. Subject of lease
3.1 The subject of the rental is the e-bike specified in the reservation or handover record together with the delivered accessories, especially the battery, charger, key, lock, helmet or other equipment according to the current offer.
3.2 The lessor will hand over the e-bike in a condition suitable for the agreed use. The lessee has the right to check its condition, brakes, tires, controls, battery and accessories when taking over. Detected damages will be noted in the handover record or notified to the lessor before the ride.
3.3 Failure to report an obvious defect may be taken into account when assessing when the damage occurred. This does not limit the lessee's rights from hidden defects or other legal rights.
4. Reservation and formation of the contract
4.1 Online reservation with payment via GoPay
- The tenant selects the date, time, riders and available e-bikes, enters contact and possibly billing information, checks the final price and confirms agreement with the General Terms and Conditions and the processing of personal data.
- By sending an order marked as an order with a payment obligation or another equally unambiguous designation, the tenant orders the service at the displayed price.
- It is reimbursed when paying via GoPay 100% of the final rental price in advance. It is not a 50% deposit or a payment with a later payment.
- During payment, the system can temporarily block e-bikes for the time specified in the reservation process. A temporary block in itself is not a confirmed booking.
- The online reservation is confirmed only after the successful verification of the entire payment by the landlord and after sending the reservation confirmation to the tenant's e-mail. The confirmation mainly contains the reservation number, date, price and information about the ordered service.
If the payment is not successfully completed or its successful status is not verified, the reservation is not considered confirmed and the temporary blocking of e-bikes may expire. If the amount has been written off, but the tenant has not received the confirmation of the reservation, he immediately contacts the landlord; the lessor checks the payment and confirms the reservation or arranges for a refund of the amount received.
4.2 Reservation without online payment via GoPay
The reservation can also be made by phone, e-mail, in person or in another way that does not use online payment via GoPay. Such a reservation is only confirmed by the lessor's explicit confirmation. A telephone request without confirmation from the lessor does not in itself guarantee the availability of the e-bike.
If the contract is concluded remotely without GoPay, the lessor sends the lessee the booking confirmation and these GTC or a link to their unchanged wording on a durable medium, usually by e-mail.
4.3 Reservation on the spot
When renting without prior reservation, the contract is created by agreement of the parties and handing over the e-bike after meeting the acceptance conditions. The availability of the e-bike is not guaranteed without a confirmed reservation.
4.4 The lessor may refuse the order or delivery of the e-bike, especially in the case of unavailability of the e-bike, false information, non-fulfillment of the rental conditions, security risk or serious previous breach of obligations by the lessee. If the online price has already been paid and the lessor does not provide the service for reasons on his part, he will return the received payment in full.
5. Price and payment terms
5.1 The price is determined according to the price list and price rules valid at the time the reservation is made. Before sending the online order, the tenant will be shown the final price including VAT and all mandatory fees. A later change in the price list does not affect an already confirmed reservation.
5.2 When booking paid via GoPay the lessee will pay 100% of the final price in advance through the payment gateway. There is no second payment on the spot for a reservation paid in full, with the exception of additionally agreed services, rental extension or demonstrable damage.
5.3 When making a reservation without online payment via GoPay, 100% of the price is paid on the spot before handing over the e-bike at the latest, if the reservation confirmation does not explicitly state otherwise. Payment can be made:
- in cash, or
- cashless after reading the QR code generated in the virtual cash register system (VRP), if this option is available in operation.
5.4 After receiving the payment, the lessor will issue a cash or accounting document. The document can be handed over or sent electronically to the e-mail provided by the tenant.
5.5 GoPay Payment Gateway
The electronic payment is technically processed by the payment gateway provider GoPay according to the rules of the payment method chosen by the tenant. The lessor does not receive complete payment card details. GoPay handles payment processing; the lessor remains the contractual rental provider and the person responsible for processing the reservation, cancellation and complaint of the service.
In the case of a legitimate return of all or part of the online payment, the lessor will issue a full or partial refund via GoPay to the original payment method. If a refund to the original method is not technically possible, the lessor will agree with the lessee on another safe method of return. The crediting time also depends on the bank or payment method provider.
6. Cancellation of reservation and cancellation conditions
6.1 The lessee can cancel the confirmed reservation by a demonstrable notification to info.mtwolf@gmail.com. Telephone cancellation is effective after confirmation by the lessor by e-mail or SMS. The time of delivery of the notice to the lessor is decisive.
6.2 If more favorable conditions were not individually agreed upon, a cancellation fee calculated from the total price of the reservation will be applied when the confirmed reservation is canceled due to reasons on the part of the lessee:
- more than 7 days before the start of the rental: no cancellation fee; 100% of the paid price will be returned,
- from 72 hours to 7 days including before the start of the rental: cancellation fee 50%; 50% of the paid price will be returned,
- less than 72 hours before the start of the rental: cancellation fee 100%,
- no-show without prior cancellation: cancellation fee 100%.
When making a reservation without advance payment, the lessee is obliged to pay the relevant cancellation fee only if he was informed about the cancellation conditions before confirming the reservation and agreed to the reservation. In justified cases, the lessor can reduce or waive the cancellation fee.
6.3 The amount to be refunded after deducting the cancellation fee will be sent without undue delay, usually within 14 days of confirmation of cancellation. When paying via GoPay, the refund is made according to point 5.5.
6.4 Unfavorable weather or personal reasons of the renter do not in themselves establish an automatic right to a refund. The landlord can offer an alternative date depending on availability. If the lessor cancels the lease for safety, technical or operational reasons and does not provide the agreed compensation, he will return 100% of the paid price to the lessee.
7. The consumer's right to withdraw from the contract
7.1 E-bike rental reserved for a specific day or a precisely agreed period is a service related to leisure activities, which the lessor undertakes to provide at a precisely agreed time or period. Therefore, with such a reservation, the consumer does not have the legal right to withdraw from the contract without giving a reason within the 14-day period according to § 19 par. 1 letter l) of Act no. 108/2024 Coll. on consumer protection.
7.2 The possibility to cancel the reservation according to Article 6 is a contractual right of the tenant and not a legal withdrawal within the 14-day period. This does not affect the rights of the consumer in case of non-provision of service, defective performance or other rights that cannot be validly waived.
8. Taking over the e-bike
8.1 The E-bike is taken over by the lessee or an adult designated by him. The lessor is entitled to verify the identity of the person taking over the e-bike in an appropriate manner. Identity proof is not copied or withheld unless there is a specific legal reason to do so.
8.2 The lessor may refuse delivery to a person who does not provide proof of identity, does not meet the agreed conditions, shows signs of consuming alcohol or other addictive substances, or is unable to operate the e-bike safely under reasonably assessed circumstances.
8.3 If handover is rightfully refused for a reason on the part of the lessee, the reservation is assessed according to the cancellation conditions for no-show. This provision does not apply if the refusal was not justified or was caused by a circumstance on the part of the lessor.
8.4 When taking over, the lessor familiarizes the lessee with the basic control of the e-bike, safe use, locking method and procedure in the event of a breakdown or accident.
9. Rules for using the e-bike
9.1 The lessee is obliged to use the e-bike in accordance with its purpose, instructions, lessor's instructions, road traffic rules, his abilities and current conditions. The renter will ensure that the same rules are observed by each rider to whom the e-bike was assigned as part of the reservation.
9.2 During the ride, the rider is obliged to use a protective helmet provided by the lessor or his own suitable helmet. He must adjust his speed to the surface, weather, visibility, traffic and his abilities.
9.3 Without the prior consent of the lessor, it is prohibited in particular:
- driving under the influence of alcohol, narcotic or psychotropic substances,
- leave the e-bike to a person who is not the rider listed in the reservation or an approved renter,
- use the e-bike for races, jumps, tricks, extreme riding or in terrain for which it is not intended,
- carry out repairs, modifications or interventions in the engine, battery, electronics or speed limiter,
- use a charger other than the one approved by the lessor,
- wash the e-bike with a high-pressure cleaner,
- export the e-bike outside the territory of the Slovak Republic.
9.4 Whenever the e-bike is left unattended, it must be locked with the provided lock to a solid object in a reasonably safe place. The battery, key and other removable accessories must be adequately secured.
10. Malfunction, accident, damage, loss or theft
10.1 In the event of a breakdown or damage, the renter must immediately stop using the e-bike if further riding could endanger safety or increase the damage, and contact the lessor. Without the lessor's consent, he may not carry out repairs, except for the necessary action to avert immediate greater damage.
10.2 In the event of an accident, the tenant secures the scene of the incident, provides or summons the necessary assistance, fulfills the legal obligations of a participant in the accident, contacts the police, depending on the circumstances, and immediately informs the lessor.
10.3 The lessee must immediately report the theft or loss of the e-bike to the lessor and the Police and cooperate in clarifying the incident.
10.4 The lessee is responsible for damage caused by breach of legal or contractual obligation, intentionally or through negligence, to the extent determined by legal regulations. Normal wear and tear from proper use is not considered damage.
10.5 Damage compensation is determined according to the actual and demonstrably incurred damage, the reasonable costs of professional repair or the procurement of equivalent compensation, taking into account the age and wear and tear of the damaged item. The lessor will provide the lessee with a calculation and documents for the applied compensation.
10.6 The lessor is not responsible for the consequences caused solely by improper use, failure to follow instructions or fault of the lessee. However, the lessor does not limit its legal responsibility for e-bike defects, breach of obligations, damage caused by circumstances on its side, or consumer rights that cannot be contractually excluded.
11. Return of e-bike and delay
11.1 The tenant returns the e-bike at the agreed time and place, with all accessories and in a condition corresponding to proper use. Normal wear and tear is not considered damage.
11.2 If the tenant anticipates a delay, he contacts the landlord immediately. Extension is possible only with the express consent of the lessor and subject to availability.
11.3 In case of delayed return without consent, the lessor is entitled to charge the price for the additional time according to the price list with which the lessee was informed before concluding the contract, and to demand compensation for demonstrable damage caused by the delay. The landlord will not apply an unreasonable penalty or the same damage twice.
11.4 After the return, the lessor is entitled to perform an adequate technical and visual inspection. The discovered damage will be documented and notified to the lessee without undue delay.
12. Liability for defects and complaints
12.1 The lessor is responsible for ensuring that the e-bike is suitable for the agreed use upon delivery and that the service will be provided within the agreed scope. The lessee shall notify the discovered defect or deficiency without undue delay, so that the lessor can ensure rectification and prevent the damage from increasing.
12.2 Depending on the nature of the defect, the lessee may demand, in particular, its removal, the provision of a replacement e-bike, an appropriate price reduction or a refund of the price for the part of the service not provided, if the legal conditions are met.
12.3 A complaint can be made:
- by e-mail at info.mtwolf@gmail.com,
- in person at MT WOLF, Turčianske Kľačany 288, 038 61 Turčianske Kľačany,
- in writing at the lessor's address.
12.4 The complaint should contain the identification of the lessee, the number or date of the reservation, a description of the defect, the required method of correction and available documents. The lessor issues or sends a confirmation of the application of the claim and announces the result without unnecessary delay, no later than within 30 days, if a special regulation or the objective nature of the matter does not require a different procedure.
12.5 Rights from defects do not arise to the extent that the defect or damage was demonstrably caused by improper use, unauthorized intervention or culpable breach of duty by the lessee. The lessor will assess each claim individually; this provision does not shift the legal burden of proof to the consumer.
13. Alternative resolution of consumer disputes
13.1 The consumer has the right to contact the lessor with a request for correction if he is not satisfied with the way the complaint was handled or if he believes that the lessor has violated his rights.
13.2 If the lessor responds negatively to the request for rectification or does not respond to it within 30 days of its sending, the consumer may submit a proposal to initiate an alternative dispute resolution pursuant to Act no. 391/2015 Coll.
In particular, the relevant entity is:
Slovak Trade Inspection
Central Inspectorate - Department of International Relations and Alternative Resolution of Consumer Disputes
Bajkalská 21/A, PO BOX 29, 827 99 Bratislava 27
Email: ars@soi.sk
Website: www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov
The current list of alternative dispute resolution entities is maintained by the Ministry of Economy of the Slovak Republic. This does not affect the possibility of going to court.
14. Protection of personal data and electronic communication
14.1 The lessor processes personal data mainly for the purposes of reservation, conclusion and performance of the contract, payment, accounting, communication, protection of legal claims, complaints and settlement of damage events. The legal basis is mainly the fulfillment of the contract, the fulfillment of legal obligations and legitimate interest; consent is only used where it is really necessary.
14.2 To the extent necessary, the data may be provided to the GoPay payment gateway provider, accounting, technical and legal suppliers or public authorities. Details of the scope, storage periods, recipients and rights of the data subject are provided in the separate information on the protection of personal data published on the website.
14.3 The lessee agrees to use e-mail and telephone for communication necessary to process the reservation and fulfill the contract. Such communications are not marketing consent. The lessee is responsible for the correctness of the contact data and will notify them of their change without undue delay.
15. Final provisions
15.1 Legal relationships not regulated by the General Terms and Conditions are governed by the legal order of the Slovak Republic, in particular Act No. 40/1964 Coll. Civil Code, Act No. 108/2024 Coll. on consumer protection and Act no. 391/2015 Coll. on alternative resolution of consumer disputes. The choice of Slovak law does not deprive the consumer of the protection provided by mandatory regulations of otherwise applicable law.
15.2 The lessor can change the General Terms and Conditions. The change does not retroactively affect already concluded contracts and confirmed reservations. The wording valid for a specific online reservation will be made available to the lessee on a durable medium or in a way that allows its storage and reproduction.
15.3 If any provision is invalid or unenforceable, the other provisions remain in effect. The relevant legal provision shall be used instead of the invalid provision. No provision of the General Terms and Conditions shall be interpreted in a way that would deprive the consumer of the rights granted by legal regulations.
15.4 These General Terms and Conditions enter into force on 7/20/2026.